Payment Information

Green Berry offers convenient payment options for our printing, branding and promotional product orders.

Before making a payment, please ensure that your order requirements, quotation and applicable payment amount have been confirmed by our team.

Our Payment Options

Pay via M-Pesa

You can pay for your Green Berry order conveniently through M-Pesa Paybill.

Paybill Number: [PAYBILL NUMBER]
Account Number: [ORDER / INVOICE / REFERENCE NUMBER]

How to Pay via M-Pesa

  1. Open the M-Pesa menu on your phone.
  2. Select Lipa na M-Pesa.
  3. Select Pay Bill.
  4. Enter the Green Berry Business Number (Paybill).
  5. Enter the applicable Account Number or payment reference.
  6. Enter the amount indicated on your quotation, invoice or order.
  7. Confirm that the payment details are correct.
  8. Enter your M-Pesa PIN and complete the transaction.
  9. Keep the M-Pesa confirmation message for your records.

Important: Always confirm that you are using the correct Green Berry payment details before completing your transaction. If you are unsure, contact our team before making payment.

Cash Payments

Cash payments are also accepted at designated Green Berry payment points.

Please confirm the appropriate payment location with our team before making a cash payment. An acknowledgement or receipt should be provided for payments received.

For your protection, do not make cash payments to unauthorised individuals.

Paying for Custom Printing & Branding Orders

Many Green Berry products are made or branded specifically to your requirements. The payment process may therefore vary depending on the type, quantity and specifications of your order.

A typical custom order follows this process:

Request a Quote → Confirm Your Order → Make the Required Payment → Approve Artwork → Production → Collection or Delivery

Where a deposit or balance payment applies, our team will provide the applicable payment terms in your quotation or invoice.

Production timelines normally begin after all required order details, artwork approvals and applicable payments have been received.

After Making Your Payment

Once you have completed your payment, retain your payment confirmation or receipt.

Where payment confirmation is required, our team may ask you to provide your:

  • Name or company name
  • Order, quotation or invoice reference
  • Amount paid
  • M-Pesa transaction reference or other proof of payment

This enables us to match your payment to the correct order and proceed with processing.

Payment Safety

Please take reasonable precautions whenever making a payment to Green Berry.

Only use payment details published on our official website or provided through an authorised Green Berry quotation, invoice or communication.

Before completing an M-Pesa transaction, carefully check the payment details displayed on your phone.

Green Berry will never ask you to disclose your M-Pesa PIN.

If payment instructions appear different from those previously provided, contact us and verify the details before sending any money.

Quotations, Invoices & Receipts

For custom printing, branding and bulk orders, Green Berry may issue a quotation or invoice showing the amount payable and the applicable payment terms.

Please quote the relevant order, quotation or invoice reference when communicating with us about a payment.

Where applicable, a receipt or other payment acknowledgement will be issued after payment has been received and verified.

Cancellations & Refunds

Cancellation and refund eligibility depends on the status and nature of your order.

Because many of our products are customised, cancellation may not be possible once printing, branding, personalisation or production has commenced.

Please review our Returns & Refunds Policy for further information regarding cancellations, returns and refunds.

Payment FAQs

How can I pay for my Green Berry order?

We currently accept payment through M-Pesa Paybill and cash at designated payment points. Our team will provide the appropriate payment instructions for your order.

Can I pay through M-Pesa?

Yes. Green Berry accepts M-Pesa payments through our official Paybill. Always verify the Paybill and payment reference before completing your transaction.

What should I use as my M-Pesa account number?

Use the account or reference information provided with your order, quotation or invoice. If you have not received a payment reference, please contact us before making payment.

Do I have to pay before printing begins?

Payment terms depend on the type and size of the order. Your quotation or invoice will specify any payment required before production can begin.

Can I pay a deposit?

Deposit requirements may vary depending on the nature and value of the order. Where applicable, the required deposit and balance payment terms will be stated in your quotation or invoice.

How do I know my payment has been received?

Keep your M-Pesa confirmation message or cash payment receipt. Our team can confirm that your payment has been received and allocated to your order.

What if I make a payment using the wrong reference?

Contact Green Berry as soon as possible and provide your payment details so that our team can investigate and correctly identify the transaction.

Can I cancel an order after making payment?

This depends on whether production has started and whether the product has been customised. Please refer to our Returns & Refunds Policy or contact our team for assistance.

Need Help With a Payment?

If you are uncertain about an amount, payment reference or payment instruction, please contact Green Berry before making the payment.

Our team will help you verify the correct details and ensure your payment is allocated to the right order.

Green Berry
Printing • Branding • Promotional Products

Call: 0720 555 005
Email: info@greenberry.co.ke