At Green Berry Ltd, we are committed to protecting your privacy and safeguarding any personal information you provide to us. This Privacy Policy outlines how we collect, use, and protect your data in compliance with applicable data protection regulations. By using our website and services, you agree to the practices described in this policy.

Information We Collect

We collect personal information from you when you interact with our website, place orders, or communicate with us. The types of information we may collect include:

  • Personal Details: Name, email address, phone number, billing and delivery addresses.
  • Order Information: Details about the products or services you have ordered, including design specifications and preferences.
  • Payment Information: Payment card details and other payment-related information (collected securely via third-party payment processors).
  • Website Usage Data: Information about how you use our website, including IP addresses, browser type, pages visited, and time spent on our site, collected via cookies and other tracking technologies.

How We Use Your Information

We use the information we collect to:

  • Process Orders: Handle your orders and deliver products or services.
  • Communication: Respond to your inquiries, provide customer support, and notify you about order updates.
  • Marketing: Send promotional emails, newsletters, and offers if you have opted in to receive them. You can opt out at any time.
  • Personalisation: Improve your experience on our website by tailoring content and offers based on your preferences.
  • Legal Compliance: Ensure compliance with legal obligations, such as tax reporting and fraud prevention.

How We Protect Your Information

At Green Berry Ltd, we take the security of your personal information seriously. We implement various security measures to protect your data from unauthorised access, alteration, or disclosure. These include:

  • SSL Encryption: All sensitive information, such as payment details, is transmitted over secure SSL connections.
  • Access Controls: Personal data is accessible only to authorised employees who need the information to perform their job functions.
  • Data Storage: We use secure servers and employ industry-standard security protocols to store your personal information.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third parties for the following purposes:

  • Service Providers: We work with third-party service providers to help with order fulfilment, payment processing, and shipping.
  • Compliance: We may disclose your information if required by law, or if necessary to protect our legal rights or in connection with an investigation of suspected fraud or illegal activity.
  • Business Transfers: In the event of a merger, acquisition, or sale of our company or assets, your information may be transferred as part of that transaction, subject to the privacy policy in place at the time.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your user experience. Cookies are small text files that are stored on your device to help us remember certain information, such as your preferences or past interactions with our website.

  • Types of Cookies We Use:
    • Essential Cookies: These are necessary for the operation of the website and allow you to use our services.
    • Performance Cookies: These collect anonymous data on how users interact with the website, helping us to improve performance.
    • Functionality Cookies: These remember your preferences to provide a more personalised experience.

    You can manage or disable cookies through your browser settings, but please note that some features of the website may not function properly if cookies are disabled.

Your Rights

You have certain rights regarding the personal information we hold about you. These include:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You can request to correct or update inaccurate or incomplete information.
  • Deletion: You can request that we delete your personal data, subject to certain legal obligations.
  • Data Portability: You can request a copy of your personal data in a structured, machine-readable format.
  • Marketing Opt-Out: You can unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in emails or contacting us directly.

To exercise these rights, please contact us at info@greenberry.co.ke.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and we will notify you of significant updates. Your continued use of our website after changes are made constitutes your acceptance of the new policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

  • Email: info@greenberry.co.ke
  • Phone: 0720 555 005 / 0736 994 996
  • Address: Globe View Plaza, Kweria Road, off Kirinyaga Road, Nairobi, Kenya

Thank you for trusting Green Berry Ltd with your personal information. We are committed to protecting your privacy and ensuring a safe and secure experience on our website.