FAQ

You can place an order by using the “Get a Quote” form, calling our main line, or emailing our team with your requirements. Share your artwork, quantities, preferred materials, and timelines, and we will send a quotation and production schedule for approval.

We accept high-resolution PDF, AI, EPS, and print-ready JPG or PNG files. For large-format prints and branded merchandise, vector files are preferred to ensure sharp, accurate output.

Yes, our team can assist with layout adjustments and basic artwork setup if your files need minor changes before printing. For full design projects, we can recommend design partners or scope the work separately based on your brief.

Turnaround time depends on the type of job and quantity. Standard digital print items may take 1-3 working days, while complex offset, UV, or outdoor branding projects may require 4-5 working days from artwork approval.

Yes, we offer delivery to agreed locations, with timelines based on our delivery policy. Delivery charges may vary depending on destination and order size, and will be indicated in your quotation.

If there is a quality issue or the product does not match the approved proofs, please contact us immediately with your order details. Our team will review the case in line with our Returns and Refunds Policy and advise on replacement or refund options.

We can support urgent orders subject to production capacity and material availability. If you have a tight deadline, mention it when requesting a quote so we can confirm feasibility and any applicable rush charges.